Shipping & Returns

Please allow 1 – 3 business days for your order to be processed.

Once your order has been processed and shipped, we will provide you with your package tracking information so you can see when your package will arrive.

Processing Time

Orders made by 3pm MST Monday through Friday are typically processed within one business day. Please note if placing an order after 3pm MST Friday or on the weekend, your order will be processed Monday morning (excluding holidays).

Delivery Time

When shipping within the contiguous U.S., your order will arrive within 2-3 days after processing based on your proximity to our warehouse in Arizona.

United States 2-3 Business Days
Canada 5-9 Business Days
Australia 7-9 Business Days
United Kingdom 5-9 Business Days
France 5-9 Business Days
New Zealand 5-9 Business Days
Sweden 5-9 Business Days
Spain 5-9 Business Days
Italy 5-9 Business Days

Shipping on all other international orders

7-14 business days

Shipping times are an average, orders may arrive sooner or later.

Returns

Can I return my product?
All returns must be processed within 14 days of receiving the order.

How long does it take to process a return?
It takes 2-7 business days to process a refund with Square. Once the refund is processed and sent to your customer’s card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your customer’s account. In total it can take 9-14 business days for your customer to receive their refund.

What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, we apologize! Please contact us as soon as possible — Support@Nurtrium.com.

Where should I drop off my return or exchange package?
You can drop the package off at any USPS Post Office or USPS blue collection box and at any UPS retail store.

Billing

When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?
We accept any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo.

What can I do if my payment is declined?
Please contact: Support@Nurtrium.com

Please note:
You can always contact us for an estimated shipping time to your country

Questions?
Please contact us if you have any questions on the status of your order via the emails below during business hours.

Office Hours: 8:00 am – 4:30 pm MST
Monday through Friday
Call: (480) 482-8096
Existing order email: Support@Nurtrium.com

2020 Nurtrium, LLC. Statements made on this website have not been evaluated by the U.S. Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Information provided by this website or this company is not a substitute for individual medical advice. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interaction or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice.